Cookies- what are they?
Cookies are text files that are stored on your computer or mobile device when you visit web pages.
If you disable cookies, you can still order by phoning us on 01276 536256 and we can process your order over the phone.
To order products on our website BisleyDirect.co.uk, you will need to have cookies enabled on your mobile or computer. If you do not enable cookies, you can still browse the Bisley Direct site and use it for research purposes. Most web browsers have cookies enabled, contact your support department or PC provider if you wish to turn cookies off. Remember that there are numerous web browsers, PC's, tablets, and mobile devices and as such you should seek guidance on how to turn cookies off, which is why we do not offer this on our site as you could turn incorrect files off.
Please note that cookies cannot harm your computer or mobile device. We do not store personally identifiable information such as credit card details as all payments are taken via HSBC secure payments.
We provide this information as part of compliance with the recent legislation and we need to make our customers aware that we use a very limited number of cookies to ensure customers can shop easily and quickly. It is important that we are visible on our policy and that you are clear that cookies are used on our web-site, but that your security and integrity is paramount. We do not sell or pass your data to other sites.
We use the following cookies
Our cookies help us keep data in your shopping cart and identify individual customers
Third Party Cookiesfrom Google, please see Google for their coookie policy
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These cookies are part of the software that helps us take and analyse our visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times.
The information helps us to improve our website and to make our marketing and shopping experience relevant
This cookie allows us to "chat" to you via our chat tool on the site. .
Zopim (3rd Party) currently store visitor information in Flash cookies (as explained in http://en.wikipedia.org/wiki/Local_shared_object). More info about how Flash cookies work, and how they can be wiped is included in http://www.zopim.com/privacy
The information that is stored on the cookie, on a persistent basis includes:
* Machine identifier (a value created by us to recognize the machine)
* Visitor identifier (a value created by us to recognize the visitor)
* Name (if provided by visitor)
* Email (if provided by visitor)
Bisley Direct is a trading name of ebonium ltd.
The information we collect, how and why:
The following information is collected
a: Personal details you type and submit to our web site, this includes
- email address,
- Telephone numbers etc.
b: Data which allows Bisley Direct to recognise/remember you, your preferences and how you used the website. This saves you from re-entering information when you return to the site, if you click on the register button. The data is collected by cookies from your navigation around the site. A cookie is a small amount of data which is sent to a computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, you will no longer be able to receive personalised data and you will be slower on checkout. The cookies store information only for as long as you are viewing the website. If you do not want your visits to our website to be monitored in this way you can find out more about removing cookies.
c: Our system will automatically log your IP address (this is your computer's individual identification number). This is used to note your interest in our website.
d: Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
What we do with your information
Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:
- To process your order and to maintain guarantee records and/or after-sales service (we will not pass your details to any other company).
- to carry out security checks (this may involve passing your details to our payment verification partner (HSBC), who will check details we give them against public and private databases - this helps to protect you and us from fraudulent transactions and
- To comply with legal requirements.
We would also like to inform you of various promotions, goods and services that may be of interest to you. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the "Yes" box when entering your personal details. You may unsubscribe at a later date, if you wish - see "Your rights" section below.
- You can ask us to update your personal information by emailing precise details of your request to email@example.com. Please ensure you type "update" in the subject line of your email.
- You can ask us not to send you future promotional communications. To do this, simply email firstname.lastname@example.org . Type "No Marketing" in the subject line and then the following in the main text:
- your full name
- your postal address, including postcode
- your email address
We will then remove your information from our database and from all marketing, although we will still keep it for processing your order and fulfilling customer service and after-sales obligations.
This policy only covers the Bisley Direct website; websites which are linked to our website are subject to their own policy, which may be different from ours.